The discussion video isn't working, what do I do?

Are you having trouble getting a webinar class or another video working? First, confirm that the class is either presently in session or has already been recorded. Next try the following:

  • Use the Google Chrome browser.


  • Make sure you have the latest version of Adobe Flash Player installed on your computer. Refer here to check this.


  • Check your internet speed at Your test results need to be at least 2 Mbps upload and 5 Mbps download. If your results are lower than this you will need to work with your internet provider.

If you continue to experience problems please give us a call at the support number below as there could be a problem on our side.